{"id":10869,"date":"2025-04-15T09:17:36","date_gmt":"2025-04-15T09:17:36","guid":{"rendered":"https:\/\/caixamagica.pt\/?p=10869"},"modified":"2026-07-13T12:30:00","modified_gmt":"2026-07-13T12:30:00","slug":"echte-beratung-in-einer-virtuellen-umgebung","status":"publish","type":"post","link":"https:\/\/caixamagica.pt\/de\/echte-beratung-in-einer-virtuellen-umgebung\/","title":{"rendered":"CRAV \u2013 Echte Beratung in virtueller Umgebung"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10869\" class=\"elementor elementor-10869\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a11b6ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a11b6ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ac775d\" data-id=\"2ac775d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e4aab4 elementor-widget elementor-widget-text-editor\" data-id=\"3e4aab4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"_chunkWrapper_6ta1u_30\"><p class=\"font-claude-response-body break-words whitespace-normal\"><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"0\">Portugal&#8217;s official state archives hold centuries of documents. Until recently, accessing them meant going in person, navigating bureaucratic processes, and waiting weeks for responses to basic requests. CRAV changed that. Built by Caixa M\u00e1gica Software for the <\/span><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/dglab.gov.pt\/\"><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"0\">Directorate-General for Books, Archives, and Libraries<\/span><\/a><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"0\"> (DGLAB), CRAV is a digital platform that brings the official archives of the Portuguese Republic online, fully accessible to any citizen with an internet connection.<\/span><\/p><\/div><div class=\"_chunkWrapper_6ta1u_30\"><p class=\"font-claude-response-body break-words whitespace-normal\"><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"0\">Since April 2012, Portuguese citizens have been able to search for documents and view digital reproductions through CRAV. When DGLAB decided to expand the platform, Caixa M\u00e1gica took the existing foundation and rebuilt what was needed: a complete front office and back office solution that turns a basic search portal into a fully functional public services platform.<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a981ecc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a981ecc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1492748\" data-id=\"1492748\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b945e14 elementor-widget elementor-widget-heading\" data-id=\"b945e14\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">CRAV Challenge: Modernising Access to Public Archives<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a533d2b elementor-widget elementor-widget-heading\" data-id=\"a533d2b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A service that needed to grow<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e37382 elementor-widget elementor-widget-text-editor\" data-id=\"0e37382\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">DGLAB manages Portugal&#8217;s official documentary heritage. Its archive holds records that citizens, researchers, legal professionals, and institutions need access to regularly. For years, that access was limited. Citizens could search the catalogue and view available digital reproductions, but most substantive requests still required physical presence or manual processing.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Clearly, that model was not sustainable. Portuguese public administration had been moving steadily toward digital service delivery, and CRAV was overdue for a renovation. The goal was not simply to update the interface. DGLAB wanted to expand the range of services available online, reduce dependence on in-person visits, and give citizens a single platform where they could handle archive-related requests from start to finish.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d0581 elementor-widget elementor-widget-heading\" data-id=\"53d0581\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The complexity of public archive services<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d89db1 elementor-widget elementor-widget-text-editor\" data-id=\"7d89db1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">Archive services are not simple to digitise. Each type of request follows its own logic: a reproduction request works differently from a certificate request, which works differently from an in-person consultation booking. Some requests involve payment. Others require interaction with third-party systems. All of them need to be tracked, managed, and responded to by DGLAB staff.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Building a platform capable of handling this range of services meant solving several problems at once: a citizen-facing interface that was clear and accessible, a back office that gave DGLAB staff full control over workflows, payment integration with national financial systems, and interoperability with Digitarq, the digital archive system also developed by Caixa M\u00e1gica.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a1cfc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a1cfc8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7dfbc34\" data-id=\"7dfbc34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-590e93c elementor-widget elementor-widget-heading\" data-id=\"590e93c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Building the CRAV Platform<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f75a8e5 elementor-widget elementor-widget-heading\" data-id=\"f75a8e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> Front office: services for citizens<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcb277c elementor-widget elementor-widget-text-editor\" data-id=\"bcb277c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">At the heart of the CRAV platform is a front office designed for the general public. Citizens arrive at the platform, search the archive catalogue, and can submit a range of requests without leaving their desk.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Requests available through the CRAV front office include:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Information requests about archived documents<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Search requests<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Requests for in-person consultations<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Advance consultation requests with date scheduling<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Reproduction requests<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Certificate requests<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Annotation requests<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal\">Each of these follows a structured flow. Users know what they are requesting, what information is needed, and what to expect in return. For requests that involve a fee, payment is handled directly through integrations with <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.unicre.pt\">Unicre<\/a> und <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.sibs.com\">SIBS<\/a>, Portugal&#8217;s main electronic payment infrastructure. No office visit or separate bank transfer is required. Payment happens within the platform, as part of the request process.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25fde0 elementor-widget elementor-widget-heading\" data-id=\"c25fde0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Back office: workflow management for DGLAB<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c6e98a elementor-widget elementor-widget-text-editor\" data-id=\"3c6e98a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">Behind the citizen-facing interface sits a back office built for DGLAB staff. Every request submitted through CRAV flows into this system, where it is assigned, tracked, and processed.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Workflows in the back office are dynamic and automatic. When a citizen submits a request, the system routes it to the appropriate team without manual intervention. Staff can see the status of every open request, act on it within the platform, and send responses back to citizens through the same system. This eliminates the need for email chains, spreadsheets, or paper-based tracking.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">The back office was built using <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/camunda.com\">Camunda<\/a>, an open-source workflow and decision automation engine. Camunda handles the process logic: what happens when a request arrives, what steps are required, who needs to act, and in what order. This approach makes workflows transparent and auditable, which matters for a public institution that needs to account for how citizen requests are handled.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd7e29 elementor-widget elementor-widget-heading\" data-id=\"ebd7e29\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration with Digitarq<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e92f253 elementor-widget elementor-widget-text-editor\" data-id=\"e92f253\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">One of the defining features of the CRAV platform is its integration with Digitarq, the digital archive management system also developed by Caixa M\u00e1gica for DGLAB. This is not a simple data connection. When a citizen searches for a document through CRAV, the results come from Digitarq. Reproduction requests draw their assets from the same system. Staff processing requests in the back office are therefore working with records that live directly in Digitarq.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">This integration means CRAV and Digitarq function as a coherent system rather than two separate tools. Citizens get accurate, up-to-date results because the search layer connects directly to the archive management layer. Staff do not need to switch between systems to handle requests. Everything is connected.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baed2fc elementor-widget elementor-widget-heading\" data-id=\"baed2fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Built entirely on open source<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9a935 elementor-widget elementor-widget-text-editor\" data-id=\"aa9a935\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">Every component of CRAV was built on open-source technology. The front office runs on Next.js and React.js. The back end is built on Node.js with a MySQL database. Docker handles containerisation. Camunda manages workflow automation.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">In practice, this approach was a deliberate choice. Open-source tools reduce licensing costs, avoid vendor lock-in, and give DGLAB full ownership of the platform. For a public institution that needs to maintain and evolve a system over many years, that independence matters. Any competent development team can work with the codebase because it is built on widely understood, well-documented technologies.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-392e608 elementor-widget elementor-widget-heading\" data-id=\"392e608\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Responsive across all devices<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d63928 elementor-widget elementor-widget-text-editor\" data-id=\"0d63928\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">CRAV works on mobile devices. This is not a minor detail for a public service platform. Many citizens, particularly those accessing services for the first time or from areas with limited desktop access, will use a phone or tablet. A platform that only functions well on a desktop excludes a meaningful portion of its intended audience.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Caixa M\u00e1gica built the interface to be fully responsive from the start, not retrofitted for mobile after the fact. Navigation, request forms, payment flows, and document viewing all adapt to the screen size of the device being used.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbfafa1 elementor-widget elementor-widget-image\" data-id=\"cbfafa1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"980\" height=\"654\" src=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2023\/09\/CRAV-Image-compressed-1024x683.png\" class=\"attachment-large size-large wp-image-7628\" alt=\"CRAV-Mockup\" srcset=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2023\/09\/CRAV-Image-compressed-1024x683.png 1024w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2023\/09\/CRAV-Image-compressed-300x200.png 300w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2023\/09\/CRAV-Image-compressed-768x512.png 768w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2023\/09\/CRAV-Image-compressed-1536x1025.png 1536w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2023\/09\/CRAV-Image-compressed.png 2000w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5be0437 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5be0437\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d535d9\" data-id=\"7d535d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be4826b elementor-widget elementor-widget-heading\" data-id=\"be4826b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRAV Impact: What Changed for Citizens and DGLAB<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711faca elementor-widget elementor-widget-heading\" data-id=\"711faca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Archive access from anywhere<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d0247 elementor-widget elementor-widget-text-editor\" data-id=\"77d0247\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">Before CRAV&#8217;s renovation, most substantive interactions with DGLAB&#8217;s archives required physical presence or manual follow-up. After the renovation, citizens can submit information requests, schedule consultations, order reproductions, and obtain certificates entirely online.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">For researchers working remotely, legal professionals who need certified archive documents, or citizens who simply do not live near a DGLAB facility, this change is significant. Access no longer depends on geography or working hours. Requests can be submitted at any time, payments made immediately, and responses received through the platform.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a558d elementor-widget elementor-widget-heading\" data-id=\"79a558d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complete dematerialisation of archive processes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51cecb1 elementor-widget elementor-widget-text-editor\" data-id=\"51cecb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">CRAV represents the complete dematerialisation of the process for accessing Portugal&#8217;s official state archives. From initial search to final delivery, every step can be completed digitally. In practice, this means fewer in-person visits to DGLAB facilities, faster processing times for standard requests, and a clearer record of every interaction between citizens and the institution.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Every request that comes through CRAV is logged, tracked, and available for reporting. Staff can see what citizens are requesting, how long requests take to process, and where bottlenecks occur. That information is useful for managing workload and improving the service over time<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a024b47 elementor-widget elementor-widget-heading\" data-id=\"a024b47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A closer relationship between DGLAB and citizens<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2b7891 elementor-widget elementor-widget-text-editor\" data-id=\"c2b7891\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">One of the stated goals of the CRAV renovation was to increase the level of interaction and closeness between DGLAB and its users. A platform that handles requests, sends responses, processes payments, and delivers documents within a single interface creates a different kind of relationship than one that requires citizens to make phone calls, send emails, or visit in person.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Citizens who use CRAV have a complete record of their interactions with DGLAB in one place. They can track the status of open requests, download completed documents, and access their history. Consequently, the platform gives citizens a level of transparency over their interactions with a public institution that was simply not possible before.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5414789 elementor-widget elementor-widget-heading\" data-id=\"5414789\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A model for public sector digital transformation<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6196d19 elementor-widget elementor-widget-text-editor\" data-id=\"6196d19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">CRAV sits within a broader pattern of digital transformation work that Caixa M\u00e1gica has delivered for Portuguese public administration. Together with Digitarq, the <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/caixamagica.pt\/de\/burgerausweis-middleware\/\">B\u00fcrgerkarten-Middleware<\/a>, and the <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/caixamagica.pt\/de\/order-of-architects-portal\/\">Order of Architects Portal<\/a>, it demonstrates what is possible when public sector digital services are built with genuine attention to how citizens and staff actually use them.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Open-source foundations, clean integrations with national payment and authentication systems, and workflows designed around real operational needs: these are the characteristics that make a public sector platform sustainable rather than a short-term fix.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc328b elementor-widget elementor-widget-heading\" data-id=\"6dc328b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Responsive across all devices<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fe9ee9 elementor-widget elementor-widget-text-editor\" data-id=\"5fe9ee9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">CRAV works on mobile devices. This is not a minor detail for a public service platform. Many citizens, particularly those accessing services for the first time or from areas with limited desktop access, will use a phone or tablet. A platform that only functions well on a desktop excludes a meaningful portion of its intended audience.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">Caixa M\u00e1gica built the interface to be fully responsive from the start, not retrofitted for mobile after the fact. Navigation, request forms, payment flows, and document viewing all adapt to the screen size of the device being used.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18aa8c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18aa8c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-05fda47\" data-id=\"05fda47\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7efab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7efab5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1151647\" data-id=\"1151647\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd5e5b4 elementor-widget elementor-widget-button\" data-id=\"fd5e5b4\" data-element_type=\"widget\" data-widget_type=\"button.button-silicon\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/03\/CRAV.pdf\" target=\"_blank\" class=\"silicon-button btn btn-primary btn-lg\" role=\"button\">\n\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text silicon-button-text order-last\">Laden Sie das vollst\u00e4ndige Whitepaper zur Fallstudie herunter.<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e5153b elementor-section-full_width related-case-studies elementor-section-height-default elementor-section-height-default\" data-id=\"7e5153b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default container mb-5 pt-md-4 flex-wrap\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b1259cc col-12\" data-id=\"b1259cc\" data-element_type=\"column\">\n\t\t\t<div class=\"d-flex flex-sm-row flex-column align-items-center justify-content-between mb-4 pb-1 pb-md-3 p-0 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9bc64e h5 mb-4 pb-2 fw-medium elementor-widget elementor-widget-text-editor\" data-id=\"d9bc64e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-377e07f elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-highlighted-heading\" data-id=\"377e07f\" data-element_type=\"widget\" data-widget_type=\"highlighted-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"silicon-elementor-highlighted-heading__title h2 mb-sm-0\"><span class=\"si-multipurpose-text__before\">Verwandte Fallstudien<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0118ca elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"d0118ca\" data-element_type=\"widget\" data-widget_type=\"button.button-silicon\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"\/de\/erfolgsgeschichten\/\" class=\"silicon-button btn btn-outline-primary btn-lg ms-4\" role=\"button\">\n\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text order-first\">Alle Beitr\u00e4ge anzeigen<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-786f853 col-12\" data-id=\"786f853\" data-element_type=\"column\">\n\t\t\t<div class=\"p-0 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcca28a elementor-widget elementor-widget-sn-post-carousel\" data-id=\"fcca28a\" data-element_type=\"widget\" data-settings=\"{&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"sn-post-carousel.post-carousel-v1\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-swiper-options=\"{&quot;pagination&quot;:{&quot;el&quot;:&quot;.swiper-pagination&quot;,&quot;type&quot;:&quot;bullets&quot;,&quot;clickable&quot;:true},&quot;spaceBetween&quot;:8,&quot;breakpoints&quot;:{&quot;1440&quot;:{&quot;spaceBetween&quot;:8,&quot;slidesPerView&quot;:&quot;3&quot;},&quot;1000&quot;:{&quot;spaceBetween&quot;:24,&quot;slidesPerView&quot;:&quot;3&quot;},&quot;500&quot;:{&quot;spaceBetween&quot;:24,&quot;slidesPerView&quot;:&quot;2&quot;}},&quot;slidesPerView&quot;:1,&quot;speed&quot;:500}\" class=\"swiper sn-elementor-main-swiper mx-n2\">\n\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t<div class=\"swiper-slide h-auto pb-3\">\n\t\t\t\t\t<article class=\"card h-100 border-0 shadow-sm mx-2\">\n\t\t\t\t<div class=\"position-relative\">                     \n\t\t\t\t\t<a href=\"https:\/\/caixamagica.pt\/de\/insights\/welche-anderungen-bringt-ki-gestutztes-testen-mit-sich\/\" class=\"position-absolute top-0 start-0 w-100 h-100\" aria-label=\"Weiterlesen\"><\/a>\n\t\t\t\t\t<img decoding=\"async\" width=\"3200\" height=\"1800\" src=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07.png\" class=\"card-img-top rounded-top wp-post-image\" alt=\"What Changes When You Adopt AI-Assisted Testing\" srcset=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07.png 3200w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07-300x169.png 300w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07-1024x576.png 1024w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07-768x432.png 768w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07-1536x864.png 1536w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07-2048x1152.png 2048w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/07\/07_07-18x10.png 18w\" sizes=\"(max-width: 3200px) 100vw, 3200px\" \/>         \n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body pb-4\">\n\t\t\t\t\t\t<div class=\"d-flex align-items-center justify-content-between mb-3 sn-meta\">\n\t\t\t\t\t<div class=\"fs-sm\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<h3 class=\"silicon-elementor-title__name h5 mb-0 mb-1\">\n\t\t\t<a class=\"custom-title-color\" href=\"https:\/\/caixamagica.pt\/de\/insights\/welche-anderungen-bringt-ki-gestutztes-testen-mit-sich\/\">\n\t\t\t\tWas sich wirklich \u00e4ndert, wenn Ihr Team mit KI-unterst\u00fctzten Tests beginnt \n\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"swiper-slide h-auto pb-3\">\n\t\t\t\t\t<article class=\"card h-100 border-0 shadow-sm mx-2\">\n\t\t\t\t<div class=\"position-relative\">                     \n\t\t\t\t\t<a href=\"https:\/\/caixamagica.pt\/de\/insights\/kosten-der-softwarequalitat\/\" class=\"position-absolute top-0 start-0 w-100 h-100\" aria-label=\"Weiterlesen\"><\/a>\n\t\t\t\t\t<img decoding=\"async\" width=\"3200\" height=\"1800\" src=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1.png\" class=\"card-img-top rounded-top wp-post-image\" alt=\"Software Qualit\u00e4ts Team\" srcset=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1.png 3200w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1-300x169.png 300w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1-1024x576.png 1024w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1-768x432.png 768w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1-1536x864.png 1536w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1-2048x1152.png 2048w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/06\/Website_Thumb_24_06-1-18x10.png 18w\" sizes=\"(max-width: 3200px) 100vw, 3200px\" \/>         \n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body pb-4 card-body pb-4\">\n\t\t\t\t\t\t<div class=\"d-flex align-items-center justify-content-between mb-3 sn-meta\">\n\t\t\t\t\t<div class=\"fs-sm\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<h3 class=\"silicon-elementor-title__name h5 mb-0 mb-1\">\n\t\t\t<a class=\"custom-title-color\" href=\"https:\/\/caixamagica.pt\/de\/insights\/kosten-der-softwarequalitat\/\">\n\t\t\t\tWas Softwarequalit\u00e4t wirklich kostet und warum die meisten Teams sie falsch messen \n\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"swiper-slide h-auto pb-3\">\n\t\t\t\t\t<article class=\"card h-100 border-0 shadow-sm mx-2\">\n\t\t\t\t<div class=\"position-relative\">                     \n\t\t\t\t\t<a href=\"https:\/\/caixamagica.pt\/de\/insights\/ki-agenten-ki-testteams\/\" class=\"position-absolute top-0 start-0 w-100 h-100\" aria-label=\"Weiterlesen\"><\/a>\n\t\t\t\t\t<img decoding=\"async\" width=\"3200\" height=\"1800\" src=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb.png\" class=\"card-img-top rounded-top wp-post-image\" alt=\"\" srcset=\"https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb.png 3200w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb-300x169.png 300w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb-1024x576.png 1024w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb-768x432.png 768w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb-1536x864.png 1536w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb-2048x1152.png 2048w, https:\/\/caixamagica.pt\/wp-content\/uploads\/2026\/05\/Qualigentic_Thumb-18x10.png 18w\" sizes=\"(max-width: 3200px) 100vw, 3200px\" \/>         \n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body pb-4 card-body pb-4 card-body pb-4\">\n\t\t\t\t\t\t<div class=\"d-flex align-items-center justify-content-between mb-3 sn-meta\">\n\t\t\t\t\t<div class=\"fs-sm\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<h3 class=\"silicon-elementor-title__name h5 mb-0 mb-1\">\n\t\t\t<a class=\"custom-title-color\" href=\"https:\/\/caixamagica.pt\/de\/insights\/ki-agenten-ki-testteams\/\">\n\t\t\t\tAgentische KI f\u00fcr Softwarequalit\u00e4t: Wie Qualigentic Shift-Left-Testing zur Realit\u00e4t werden l\u00e4sst \n\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-pagination position-relative pt-2 pt-sm-3 mt-4\"><\/div>        \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e57cd1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e57cd1e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de62a49\" data-id=\"de62a49\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d845f6 elementor-widget elementor-widget-html\" data-id=\"8d845f6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n    const twitterIcon = document.querySelector(\".dpsp-network-list-item-twitter svg\");\r\n    if (twitterIcon) {\r\n        const xIconSVG = `\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"black\">\r\n            <path d=\"M18.244 2H21.55L14.31 10.292L22.824 22H16.17L10.956 14.909L4.787 22H1.48L9.216 13.134L1 2H7.827L12.539 8.438L18.244 2ZM17.076 20H18.91L6.83 3.949H4.865L17.076 20Z\"\/>\r\n        <\/svg>`;\r\n        twitterIcon.outerHTML = xIconSVG;\r\n    }\r\n});\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n    const twitterButton = document.querySelector(\".dpsp-twitter\");\r\n    if (twitterButton) {\r\n        twitterButton.setAttribute(\"aria-label\", \"Share on X\");\r\n        twitterButton.setAttribute(\"title\", \"Share on X\");\r\n    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