We developed a new portal for the Order of Architects to enhance the user experience and bring the Order closer to its members. The portal offers modern features such as integration with the Professional Attributes Certification System (SCAP), requests, and issuance of professional certificates, among others, with the aim of simplifying and digitizing the services provided by the Order to architects, in addition to meeting the recommendations of the Agency for Administrative Modernization (AMA).
Challenge
The Order of Architects (OA) was looking for a solution for the development of the new Portal of Architects. Besides the technological obsolescence of the current Portal, which has been in operation since 2014, it also did not support the restructuring of the regional sections. It is worth noting that the goal of this solution was not only to enhance the available services and functionalities but, above all, to position the new Portal of Architects as a gateway and transition to the digitally provided services, especially the Single Desk services required and recommended by the Agency for Administrative Modernization (AMA).
Solution
The focus and development of the new Portal of Architects are based on user experience, especially for OA members. The new Portal meets their needs in a simplified, transparent, intuitive, and integrated manner with the best current administrative modernization practices.
Key features of this development include the implementation of an Automatic Notification system, the integration of the new Portal of Architects with the use of the Professional Attributes Certification System (SCAP), and requests and issuance of professional certificates for architects to enhance the provision and dematerialization of services offered by the Order to its members.
You can take a look at the portal here.
Areas of the Portal
Public Access
Responsible for interacting with the end user (visitors and registered users), its use is easy and intuitive, following the principles of simplicity, navigability, responsiveness, accessibility, consistency, visual hierarchy, and user experience.
Back Office: Administrator Area
The solution ensures an intuitive, adapted, and secure Back Office so that all associated services can be provided quickly and effectively. These services are divided into three main areas: Administrator Area, National Governing Council of the Order of Architects (CDN), and OA Secretariat Services, supporting user authentication for accessibility and control purposes.
Front Office: Candidate, Trainee, and Architect Area
The Front Office areas of the Portal are used by OA members: candidates, trainees, and architects. These areas are also designed for intuitive navigation and accessibility so that associated services, such as QR code validation, secretariat requests, treasury services, user profiles, and documentation, are readily accessible and efficient for users, helping them achieve their goals and tasks clearly and effectively.
Portal Interoperability and Additional Services
The Portal of the Order of Architects is designed to connect with other systems and portals, including a connection with the AMA authentication provider, Membership Management, and OA Document Management, as well as services from iAP, especially SCAP, which allows architects to sign documents as validated architects in the Order. Additional services include the implementation of a validation service for QR codes printed on architects’ professional certificates and a set of scheduled tasks.
The solution implements a Single Sign-On (SSO) solution that can be used by different OA sites. Currently, the Order of Architects’ website recognizes and adapts content based on the section in which the architect user is registered.
Impact
The implementation of the new Portal of Architects has had a significant impact on various aspects of the Order of Architects (OA) and the experience of its members, as well as compliance with the recommendations of the Agency for Administrative Modernization (AMA). Here are some of the main impacts:
Improved User Experience
The new portal was designed with user experience in mind, making it simpler, transparent, intuitive, and accessible. This has resulted in a significant improvement in the experience of OA members, making it easier for them to perform tasks and access information.
Administrative Modernization
The portal aligns with the best practices of administrative modernization, following the recommendations of the AMA. The OA now offers more efficient and dematerialized digital services, streamlining processes and reducing bureaucracy.
Simplified Access to Services
OA members can access a wide range of services directly through the portal, including the request and issuance of professional certificates, QR code validation, treasury services, and others. This makes it more convenient for members to access and use OA services.
Interoperability
The portal was designed to be interoperable with various other systems and portals, including the AMA, Membership Management, SCAP, and others. The OA can efficiently collaborate with other entities and take advantage of complementary systems.
Control and Security
The intuitive and secure Back Office allows the OA to manage its services efficiently and securely, ensuring that member data is protected and services are delivered efficiently.
Increased Member Engagement
The revamped portal has increased the OA’s engagement with its members, providing quicker responses to their needs and greater accessibility to the Order’s services, strengthening the relationship between the OA and its members.
Conclusion
In summary, the new Portal of Architects has had a positive impact on the efficiency of services provided by the OA, the experience of its members, and compliance with administrative modernization guidelines, strengthening the OA’s position as a modern, user-oriented organization.